Mama Exch Privacy Policy — Your Data, Your Rights, Our Responsibility

Mama exch is committed to handling your personal information responsibly and in accordance with applicable data protection principles. This policy covers all personal data that mama exch processes in connection with the services offered on the platform — including sports betting, live casino, online casino games, Ludo, esports betting, VIP Club participation and promotional activities.

This policy is written for Pakistani players in plain English. Legal jargon has been avoided wherever possible. Where specific legal terms are used, they are explained in context. If any part of this policy is unclear, please contact us at support@mamaexch.bet and we will clarify.

Mama exch collects personal data across several categories depending on how you interact with the platform. Here is a comprehensive breakdown:

2.1 Registration Data

When you create a mama exch account, we collect:

• Full name as it appears on your Pakistani CNIC
• Date of birth (for age verification purposes)
• Pakistani mobile number
• Email address
• Chosen username and encrypted account password
• City and province of residence (Pakistan)

2.2 Identity Verification Data

For account verification and regulatory compliance, mama exch may request:

• Pakistani CNIC (Computerised National Identity Card) — front and back scan or photograph
• Selfie photograph for liveness check
• Proof of payment method ownership (screenshot of Easypaisa, JazzCash, NayaPay or bank account in your name)
• Source of funds documentation for large withdrawal requests

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps and payment method identifiers
• Payment method details (mobile wallet numbers, bank account identifiers — full card numbers are never stored by mama exch)
• Account balance history
• Bet and game history including stakes, outcomes and winnings

2.4 Technical and Device Data

• IP address at login and during sessions
• Device type, operating system and browser version
• Session duration and in-platform navigation data
• Login timestamps and geographic location data derived from IP address

2.5 Communications Data

• Content of support tickets and live chat conversations
• Email correspondence with mama exch support
• Survey responses and player feedback submissions

Mama exch uses the personal data collected for the following specific purposes. We do not use data for any purpose not listed here without first obtaining your consent or being required by law to do so.

Mama exch processes your personal data on the following legal bases depending on the specific purpose:

• Contract performance: The majority of our data processing is necessary to perform the contract between you and mama exch — i.e., to operate your account, accept bets and process payments.
• Legal obligation: Mama exch is subject to anti-money laundering (AML), know-your-customer (KYC) and responsible gaming obligations that require us to collect, retain and in some cases share certain player data.
• Legitimate interests: We process certain data — such as anonymised analytics — on the basis of our legitimate interest in improving platform performance. We carry out balancing assessments to ensure our interests do not override your rights.
• Consent: For marketing communications — including promotional emails and SMS messages — we rely on your explicit opt-in consent, which you can withdraw at any time.

Mama exch shares personal data only in the following specific circumstances, and only to the minimum extent necessary for each purpose:

• Payment processors: Your payment method details and transaction data are shared with payment processors (including Easypaisa, JazzCash, NayaPay, bank networks and card processors) solely to execute deposit and withdrawal transactions.
• Identity verification providers: CNIC data and verification photographs may be shared with licensed third-party KYC verification service providers who are contractually bound to process the data only for verification purposes.
• Game providers: Some technical session data is shared with third-party game providers (such as Evolution Gaming, Pragmatic Play) to facilitate live game sessions. No financial account data beyond what is needed to settle bets is shared with game providers.
• Fraud prevention services: Device fingerprints and IP addresses may be shared with fraud detection services to identify and prevent account fraud and multi-accounting.
• Regulatory authorities: Mama exch may be required by law to disclose certain player data to financial intelligence units, law enforcement agencies or other regulatory authorities. Such disclosure is made only to the extent required by law.
• Professional advisers: Legal, audit and compliance advisers who are subject to professional confidentiality obligations may access data on a need-to-know basis.

The mama exch website uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, maintain your session security, and gather anonymised analytics about platform usage. Here is how we categorise the cookies we use:

• Strictly necessary cookies: Required for the platform to function — including session authentication tokens, security cookies and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display settings and previously used payment methods to make your experience more convenient.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which sections are visited, how long sessions last, which games are most frequently opened. This data is aggregated and not linked to individual player identities. It is used to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and account takeover attempts.

Mama exch does not use third-party advertising cookies or tracking pixels that would share your browsing behaviour with advertising networks. You can control non-essential cookies through your browser settings, though disabling functional cookies may affect your platform experience.

Mama exch implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• Encryption in transit: All data transmitted between your device and the mama exch platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this protection is active.
• Encryption at rest: Sensitive data stored in mama exch databases — including identity documents and financial records — is encrypted at rest using AES-256 standard encryption.
• Access controls: Access to player data within mama exch's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to background checks and data handling training.
• Two-factor authentication: Mama exch supports and encourages two-factor authentication (2FA) on all player accounts, available via your account security settings.
• Security monitoring: Our systems are monitored continuously for unusual access patterns, breach attempts and anomalies. Suspected security incidents are investigated immediately.
• Breach notification: In the event of a data breach that is likely to affect your rights, mama exch will notify affected players via email within 72 hours of confirming the breach, in accordance with applicable notification obligations.

Mama exch retains personal data for as long as is necessary for the purposes described in this policy, subject to the following retention periods:

• Active account data: Retained for the duration of your account's active status plus a post-closure period of up to 5 years to comply with financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years following the date of the transaction to satisfy AML and financial regulation requirements.
• Identity verification documents: Retained for 5 years following account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for 2 years from the date of the interaction, or longer if the interaction is related to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of your consent plus 1 year to demonstrate compliance in the event of a complaint.
• Anonymised analytics data: Retained indefinitely as it cannot be linked to individual players.

When data reaches the end of its retention period it is deleted or anonymised securely. Data that is subject to an active legal hold, investigation or dispute will be retained until the matter is resolved regardless of normal retention schedules.

As a player on mama exch you have the following rights over your personal data. These rights apply to all Pakistani players and can be exercised by contacting us at support@mamaexch.bet:

Mama exch is strictly an adult platform. We do not knowingly collect any personal data from individuals under the age of 18. Our registration process includes age verification steps specifically to prevent underage access.

If mama exch discovers — through any means — that an account has been registered by someone under 18, the account will be closed immediately, any balance will be forfeited, and any personal data collected will be deleted as soon as regulatory retention obligations permit. If you believe a minor has registered on mama exch, please notify us immediately at support@mamaexch.bet.

Mama exch sends marketing communications — including information about promotions, new games, VIP offers and platform updates — only to players who have explicitly opted in to receive them. Marketing consent is requested during registration and can be managed at any time from your account settings.

You can withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from mama exch
• Updating your notification preferences in your account settings
• Contacting support at support@mamaexch.bet and requesting removal from all marketing lists

Withdrawing marketing consent will not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, account security alerts and policy update notices. These communications are not marketing and cannot be opted out of while your account is active.

Mama exch processes player betting and financial data for responsible gaming purposes as part of its obligation to operate ethically and in compliance with responsible gaming standards. This includes:

• Monitoring betting patterns to identify players who may be displaying signs of problem gambling — such as rapid session escalation, loss chasing, repeated deposit-after-loss sequences or erratic bet sizing.
• Maintaining records of player-set deposit limits, loss limits, session timers and self-exclusion requests, and enforcing those limits automatically based on account data.
• Retaining records of responsible gaming interventions — such as temporary account restrictions or outreach communications — for audit and compliance purposes.

Responsible gaming data is treated with the highest sensitivity. It is not used for commercial profiling, is not shared with third parties except where required by responsible gaming regulation, and is accessible only to staff with a legitimate need to review it in the context of a player welfare assessment.

For full information on the responsible gaming tools available on mama exch, please visit our Responsible Gaming page.

Mama exch may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page
• Send a notification email to all registered players summarising the key changes
• For significant changes that require renewed consent, present a consent prompt on next login

We recommend reviewing this page periodically. Continued use of mama exch following notification of a policy change constitutes your acceptance of the updated policy. If you do not accept updated terms, you have the right to request account closure and withdrawal of your balance before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how mama exch has handled your personal data, please contact us through any of the following channels:

• Email: support@mamaexch.bet — use the subject line "Privacy Query" or "Data Rights Request" as appropriate
• Live Chat: Available 24/7 via the chat icon on any mama exch page — ask to be connected to the Data Protection team for privacy-specific queries
• FAQ: Visit our FAQ page for quick answers to common questions about your account and data

We acknowledge all privacy queries within 24 hours and aim to resolve them within 10 business days. Complex data rights requests may take up to 30 days — we will keep you informed of progress throughout.